Yesterday, I introduced one case as Japanese content in this blog. I would like to translate it into English as well.
I saw a news about the case which the customer complained to the airline company. This customer insisted that she could not have a good time in that airplane because the children did not stop crying loudly. It sounds not a rare case in various public transport services. Also, I suppose that everyone has various opinion about it. Specially, in crowded airplane, there is no place to escape from such noise because the customer cannot get out and wait on the next one in the sky.
In this post, by the way, I do not want to talk about how do you feel about it. Instead, I would like to consider how we are able to develop some ideas to resolve this issue.
What kind of idea do you have for improving service and resolving this concerns?
IMFO, at least, I have three ideas for it. I would like to introduce them briefly as below.
First, implementing a business or a first class seat which does not allow children to have.
It is fair for all customers because some of the customer is able to have quiet time and expected service by paying more expensive fee. Of course, there is no need to implement this service into all lines.
Second, airline company is able to ready some products which covers crying children to reduce noise. For example, like as oxgen mask, a cover of child car, or etc... Those products must be helpful to decrease a noise for the other passengers.
Third, encourage CA to take child care license. The company is able to encourage CA to take it by giving advantage of salary or values. Airline being more general transport way, various professional knowledge is important for both the customer and airline companies.
In sum, I assume that there are more ideas you are able to have. I believe that this is a good case for discussing service improvement.
I saw a news about the case which the customer complained to the airline company. This customer insisted that she could not have a good time in that airplane because the children did not stop crying loudly. It sounds not a rare case in various public transport services. Also, I suppose that everyone has various opinion about it. Specially, in crowded airplane, there is no place to escape from such noise because the customer cannot get out and wait on the next one in the sky.
In this post, by the way, I do not want to talk about how do you feel about it. Instead, I would like to consider how we are able to develop some ideas to resolve this issue.
What kind of idea do you have for improving service and resolving this concerns?
IMFO, at least, I have three ideas for it. I would like to introduce them briefly as below.
First, implementing a business or a first class seat which does not allow children to have.
It is fair for all customers because some of the customer is able to have quiet time and expected service by paying more expensive fee. Of course, there is no need to implement this service into all lines.
Second, airline company is able to ready some products which covers crying children to reduce noise. For example, like as oxgen mask, a cover of child car, or etc... Those products must be helpful to decrease a noise for the other passengers.
Third, encourage CA to take child care license. The company is able to encourage CA to take it by giving advantage of salary or values. Airline being more general transport way, various professional knowledge is important for both the customer and airline companies.
In sum, I assume that there are more ideas you are able to have. I believe that this is a good case for discussing service improvement.
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